Shipping policy
We ship worldwide. Everything travels fully insured, with an adult signature required on delivery, in packaging that does not say what is inside it.
What shipping costs
- Free, worldwide, on every order over $100.
- Orders of $100 or less are charged a flat $25, anywhere we ship.
Import duties and taxes — we pay them
The price you see at checkout is the price you pay. On international orders we ship duties-paid: any import duty or customs charge is billed to us, not to you. Nothing is owed to the courier when your parcel arrives, and there is no customs invoice afterwards.
Most jewellery sent abroad does not work this way, which is why it is worth saying plainly. If a courier ever asks you for money to release a Clavis Carat parcel, do not pay it — email us and we will deal with them.
The one thing outside our control is your own country's recovery of tax on a returned item. If you send something back, duty already paid to your government is reclaimed from that government — keep your import paperwork.
Optional diamond certification
Certification is optional for non-certified diamonds and costs an additional $25 per diamond. Please allow at least 8–10 days for certification. We will confirm the laboratory and dispatch date with you; this is not a guaranteed delivery date.
When your order ships
| Certified loose diamonds | Dispatched within 1 to 2 business days |
|---|---|
| Non-certified loose diamonds | Dispatched within 7 to 10 business days |
| Rings and bands | Made to order — allow 4 to 6 weeks |
Each loose diamond is checked against its order details and any certificate before dispatch. The preparation times above depend on whether the stone is already certified. If you request certification for a non-certified diamond, the optional certification timing above applies and we will confirm its dispatch date with you.
A ring takes longer because the setting is built for your stone and your finger size. If a date matters — a proposal, an anniversary — tell us before you order and we will tell you honestly whether it can be met.
Transit time is on top of these, and depends on the destination. You get a tracking number the moment the parcel is collected.
How it travels
FedEx or DHL, insured for the full declared value of the goods, with an adult signature required. Nobody can leave a diamond on a doorstep.
The outer packaging is deliberately plain. There is no jeweller's name, no brand mark and no indication of contents on the outside of the box.
Delivery, and what happens if you are out
The courier will attempt delivery and, if nobody is there to sign, leave a card and try again. After the final attempt the parcel is held at a local depot for collection. If it is not collected it comes back to us, and we will contact you to arrange a second dispatch.
Risk passes to you on delivery. Until the moment it is signed for, a lost or damaged parcel is our problem, not yours — that is what the insurance is for.
Addresses
Check the address before you pay. We dispatch to the address given at checkout, and once a parcel is in the courier's hands we cannot redirect it.
If an order is returned to us as undeliverable because the address was wrong or incomplete, we will re-send it once at our cost. After that we will ask you to cover the freight.
Where we cannot ship
"Worldwide" has two real limits, and neither is ours to waive:
- Countries under trade sanctions or export restrictions that apply to us or to our couriers.
- Destinations where FedEx and DHL will not carry insured high-value goods. This changes from time to time and is decided by the carrier, not by us.
If your country falls into either group, the order will not complete at checkout. Write to us and we will tell you where things stand rather than leaving you guessing.
Tracking and problems
Every shipment is tracked from collection to signature. If tracking stops moving for more than three business days, email us — we would usually rather chase the courier before you have to ask.
If something arrives damaged, tell us within 48 hours with photographs. We arrange collection and repair or replacement at our cost. See our refund policy for the rest.
Contact
CLAVIS CARAT